No fluff. No shortcuts, Just real results.

Review Management Training

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Welcome Message

A brief but important introduction to the platform and some terms and expectations.

Though this is a robust platform, these videos were created to have you up and running in under an hour. We are here to assist so reach out if you get stuck.

Step 1

Dashboard Setup

Let's get started. Log into our Review Dashboard to begin.

In this video we'll show you how to set-up your account including your business and contact names, address, phone number and email addresses.

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Step 2

Company Branding

Here we setup logo and colours for your account, email templates and landing pages.

Max logo size is 2MB and display width is 300 pixels. You could alternately use a banner image. File size of 2MB, max width is 760 px.

Step 3

Online Review Links

This is where you or we will add your review profile links.

Start with the two most recommended review sites which you can respond to right from the dashboard … Google & Facebook There are over 100 review sites currently.

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Step 4

Request Modes

Each mode has various options for requesting feedback.

Learn about the options of each mode and start filling out the templates. The tried and tested mode of choice is 'Review Mode'.

Step 5

Kiosk Templates

Step one of your request modes and the basis for all other modes.

These templates will be used when requesting a review by scanning a QR Code or a provided tablet. Perfect for in person or service based businesses.

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Step 6

Review Notifications

Control who receives notification emails for customer feedback, reviews and reports.

In this video you will learn to select who will receive either positive or negative feedback and manage who will receive the reports.

Step 7

Importing Customers

There are many different ways to acquire feedback from your customers. Add a single customer manually or import multiple customers by clicking the button below.

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Step 8

SMS Requests

Your customers will receive feedback and review requests via SMS.

In this video we will set up your SMS Request details which you can send via SMS or MMS depending on your communication settings.

Step 9

Respond to Reviews

Learn how to respond to customer feedback and reviews.

Here's how to use the software to respond to feedback and turn it into a positive review request. We can provide sample response templates by request for you to customize.

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Step 10

Conversion Pop Up

Generate 1st-party reviews to display on your website.

Review Widgets display selected 1st-party reviews (with review schema for SEO benefits) as well as selected 3rd-party reviews for additional social trust.

Step 11

QR Codes

QR Codes can be used on any marketing media.

This video explains the various uses of QR Codes. QR Codes can be connected to a short URL, which can also be published on other platforms such as social media.

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Step 10

Website Widgets

Generate 1st-party reviews to display on your website.

Review Widgets display selected 1st-party reviews (with review schema for SEO benefits) as well as selected 3rd-party reviews for additional social trust.

Step 11

Social Sharing

Put your reviews to work on social media.

Turn your reviews into social media graphics, post directly to Google and Facebook and download images for other social channels.

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Step 12

Review Reports

A full reporting suite to view the data you need to grow your business.

Featuring a robust set of reports, you can view data in many ways to manage your customer’s experience.